How refunds work
Aletheore is sold through Paddle, which is the merchant of record for every purchase. We do not issue refunds ourselves: refund requests are handled by Paddle under Paddle's Refund Policy, together with any refund or withdrawal rights the law gives you where you live.
Under that policy you can ask Paddle for a refund within 14 days of a transaction. Paddle decides each request, and approval is not guaranteed. Your statutory rights, such as the right to withdraw from some digital contracts in the EU, EEA and UK, are not affected.
Cancelling
You can cancel at any time. A cancelled subscription stays active until the end of the billing period you have already paid for, and then does not renew. We do not offer prorated refunds for partial periods.
Credit top-ups
AI credit top-ups are one-off purchases and are covered by the same Paddle policy. Credit that has already been used cannot be returned.
How to request one
Use the link in your Paddle receipt email, or go to paddle.net and choose "Request refund". Questions about a charge can also go to support@aletheore.com.